This text is a translation of an article from CTV News.
Christian Matzoros, 20, bought a 2022 Hyundai Elantra N two years ago and paid extra for an extended warranty, figuring it was covered for seven years or 140,000 miles.
The young man explained that he bought this car because it was a sporty model designed for performance driving.
“This is their track model, designed for track and track use. It has a two-liter turbo engine and a six-speed manual transmission,” he says.
Last June, while returning home, his car’s engine broke down after traveling 46,000 kilometers.
He says he was on the highway when, suddenly, the car lost all responsiveness.
“She stopped. I pressed the accelerator and it wouldn’t move,” Mr. Matzoros said, adding that the cost of repairing the engine was about $10,000, plus taxes.
For the past three months, the car has remained at a Hyundai dealership because after reviewing the vehicle’s data through the engine control unit, it was determined that the car had been mistreated.
Mr. Matzoros told CTV News he took the car several times to Toronto Motorsports Park in Cayuga to run the quarter mile.
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“The car went onto the track, but that’s not when the incident happened. I was on my way home when the engine exploded,” said Mr. Matzoros.
When CTV News contacted Hyundai Canada, a spokesperson responded: “Hyundai Canada has conducted a thorough investigation into the matter involving Mr. Matzoros’ Elantra N. After reviewing the vehicle’s engine data, which was retrieved by the engine control unit (ECU) – a system that monitors and records engine performance for diagnostic purposes – it was determined that the engine had experienced conditions beyond its designed operational limits, resulting in significant mechanical failure. These results indicate excessive engine speed, which is not covered by the vehicle’s warranty due to improper use.
“The Hyundai vehicle warranty covers defects in materials and workmanship under normal use. Damage caused by misuse, including exceeding the vehicle’s mechanical limits, is not covered. In this case, the excessive stress caused by significantly exceeding the recommended maximum RPM on multiple occasions does not fall within the warranty parameters. We have provided a full explanation to Mr. Matzoros regarding the cause of the problem and the reasons for this decision.
Mr. Matzoros says he was concerned that the car was also under recall for a high-pressure fuel pump and, despite the denial, he still believes Hyundai should repair the engine.
“I want Hyundai [paie] this engine, especially since I bought the extended warranty and $10,000 is a lot of money,” added Mr. Matzoros.
With new technology, most dealerships can connect to your car and see what type of driving you’ve been doing. This is an opportunity to remind you that you must not run the engine excessively, otherwise the warranty will be refused.
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