In the “Communicating solutions for businesses” category, Orange is used to taking first place. But, this is the first time that the operator, leader in the market for internet boxes and mobile plans, has been voted best customer service of the year in the “Communicating solutions for individuals” category. Orange succeeds SFR, winner of the last two elections.
Consecration for Orange and recognition
Orange can smile. This is why Orange, in a press release, thanks its advisors and all the customers who trust it. “This recognition is important for us because it reflects the commitment of our advisors who are mobilized on a daily basis to meet the needs of our clients and support them,” we can read.
Elected Customer Service of the Year is a multi-sectoral election which evaluates around fifty sectors. For eight weeks, customer services are subject to 205 tests on different channels: telephone, email, social networks, chat, email and Internet browsing. The situations tested are real situations for pre-sales and after-sales customers, according to relational quality criteria.
For Orange, this reward is anything but the result of chance. “It recognizes the daily commitment of the teams to offer general public customers an ever more satisfactory experience.“, rejoices the operator. According to him, it is thanks to:
- the quality of customer carewith “simplified and smoother processes“
- innovation through AIincluding “a search engine allowing you to obtain answers quickly“
- trainingwith “a system that is regularly enriched with best practices“
Some figures on Orange customer service
Here are some figures which, according to the operator, demonstrate the quality of Orange customer service:
- 91% of calls answered in less than a minute
- chat requests are answered in less than a minute on average
- advisors respond on Facebook in 31 minutes on average
How to contact Orange customer service?
Livebox and Orange mobile plan customers have multiple ways to contact Orange customer service.
You can reach him:
- by phone at 0230953218
- online via the chatbot, the “Orange et moi” application, the Orange customer area on the Orange website and social networks
- by mail, with a different address depending on whether you are a Livebox customer or mobile plan
