Life goes on at the Portes du Sud shopping mall. The death of the Géant Casino de Chenôve is not synonymous with a cessation of activity, on the contrary. As a reminder, the brand is one of the 25 that have not found buyers. And while the aisles of the supermarket are empty and the products are sold off, in the other stores we repeat to all the customers that “No, we are not closing“This is the case of Christophe Haller, manager of the Krys optician.”Our concern is that we are equating the closure of the Géant Casino supermarket with the closure of the gallery and the shops inside when that is absolutely not the case.“
Customer loyalty in question
Determined to make themselves heard and seen, stores have posted posters on their windows. It is written there “No to confusion! Your merchants remain open and at your service“Service is precisely what employees want to rely on. Alice Angebault, boss of Merveilles d’Alice, hopes that the spirit”familial“of the gallery and the personalized support it offers to customers will be enough to attract them.”We have time to take the time. We have a more personalized customer welcome. For example, we do parcel relay. Even people who only come for packages, we know their first names, those of their children, we know where they work even though they don’t necessarily buy in store“.
Salome Bonnaud
Present in the gallery for 25 years, the Krys store has not noticed, for the moment, any drop in attendance. “It has to last, underlines Christophe Haller, there are key jobs, teams in all the stores.” As Alice Angebault points out, their future is no longer in their hands.It all depends on the customers. If the customers keep coming, no problem. If they stop coming, mathematically, there will be a little problem.“The gallery and more broadly the commercial area know that they must change to continue to attract consumers. Discussions have therefore begun with elected officials from Dijon Métropole to modernize the area.
