What started off as a Christmas gift almost ended as a Christmas nightmare for a family from Venango County. A mother learned Monday morning that her family’s tickets to see the Steelers on Sunday were stolen from her account. The Lehman family was able to get the tickets back, but it came after no help from Ticketmaster. The Steelers organization is thankful for the happy ending. “But I thought, ‘This is Ticketmaster, it should be fine.’ This never crossed my mind,” Stephanie Lehman said. Lehman said she bought four Steelers tickets for this Sunday’s game all the way back in June. Everything was fine until Monday morning when she noticed she had about 800 spam emails in less than half an hour. One of those emails were from Ticketmaster. “It said that your transfer has been accepted or completed, something along those lines. I logged in to my Ticketmaster account, and, sure enough, they were accepted and transferred to someone I didn’t know, and that’s the only notification I got,” said Lehman. She said she immediately began to panic because she had just shared with her children the night before these tickets were their big Christmas gift this year. After the initial shock, she jumped into action to get those tickets back, but she said Ticketmaster did not make it easy. “With the chat, I had to provide my name, address, phone number, the first five and last four digits of the credit card I used before I could even talk to them. When I called it would leave me on hold for 10 minutes and then it would prompt you to leave a voicemail. I left a voicemail one time, hung up, and called right back,” Lehman said. She decided to reach out to the Steelers, not for help, but to make them aware that something like this was happening. But their response was something way better. “I heard back from the Steelers probably within 10 minutes. And within 10 minutes I got a notification from Ticketmaster that my tickets were being transferred. I had to go on and accept them back,” Lehman said. The Lehman family is now able to enjoy their early Christmas gift with the same seats and everything. But until Sunday, she said she’s still a bit weary.”From now until Sunday, when that ticket is scanned, it’s going to be in the back of my head, are we going to get into the game,” Lehman said. Lehman said she was on hold with the fraud department for about four hours. Pittsburgh’s Action News 4 reached out to the customer service department but did not hear back.
What started off as a Christmas gift almost ended as a Christmas nightmare for a family from Venango County.
A mother learned Monday morning that her family’s tickets to see the Steelers on Sunday were stolen from her account. The Lehman family was able to get the tickets back, but it came after no help from Ticketmaster.
The Steelers organization is thankful for the happy ending.
“But I thought, ‘This is Ticketmaster, it should be fine.’ This never crossed my mind,” Stephanie Lehman said.
Lehman said she bought four Steelers tickets for this Sunday’s game all the way back in June.
Everything was fine until Monday morning when she noticed she had about 800 spam emails in less than half an hour. One of those emails were from Ticketmaster.
“It said that your transfer has been accepted or completed, something along those lines. I logged in to my Ticketmaster account, and, sure enough, they were accepted and transferred to someone I didn’t know, and that’s the only notification I got,” said Lehman.
She said she immediately began to panic because she had just shared with her children the night before these tickets were their big Christmas gift this year.
After the initial shock, she jumped into action to get those tickets back, but she said Ticketmaster did not make it easy.
“With the chat, I had to provide my name, address, phone number, the first five and last four digits of the credit card I used before I could even talk to them. When I called it would leave me on hold for 10 minutes and then it would prompt you to leave a voicemail. I left a voicemail one time, hung up, and called right back,” Lehman said.
She decided to reach out to the Steelers, not for help, but to make them aware that something like this was happening. But their response was something way better.
“I heard back from the Steelers probably within 10 minutes. And within 10 minutes I got a notification from Ticketmaster that my tickets were being transferred. I had to go on and accept them back,” Lehman said.
The Lehman family is now able to enjoy their early Christmas gift with the same seats and everything. But until Sunday, she said she’s still a bit weary.
“From now until Sunday, when that ticket is scanned, it’s going to be in the back of my head, are we going to get into the game,” Lehman said.
Lehman said she was on hold with the fraud department for about four hours.
Pittsburgh’s Action News 4 reached out to the customer service department but did not hear back.
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