ip-label is named in the Gartner® Magic Quadrant™ 2024 for Digital Experience Monitoring

ip-label’s Ekara platform stands out as the only European solution in this report, meeting the needs of public organizations and businesses seeking true digital sovereignty in the DEM domain. Building on its unique position on the market, Ekara offers a first-class alternative to non-European solutions, making it possible to build a more secure and sovereign DEM strategy. This is fully in line with Europe’s commitment to developing independent technological infrastructures.

The Ekara platform offers a unique integrated multi-channel and frontend solution to ensure the proper functioning of internal and external applications, whether web, API, IVR, mobile applications, or even virtual applications such as Citrix and even locally installed desktop applications. Compatible with various deployment models (SaaS, on-premises or hybrid), Ekara adapts to the specific needs of its customers, regardless of their industry or geographic location (Europe, Latin America, North America, Asia-Pacific).

With seamless integration with third-party observability solutions through a wide range of connectors and APIs, Ekara enables enterprises to ensure end-to-end performance, while simplifying their technology infrastructure.

Strengths of the Ekara platform

• Advanced monitoring of applications and workstations

Ekara is the only synthetic monitoring solution capable of effectively monitoring legacy applications and modern VDI environments (Citrix, Microsoft Remote Desktop Services, Azure Virtual Desktop, AWS WorkSpaces) of its customers and their workstations.

• Studio No-Code: Ekara Studio is an intuitive no-code platform for creating synthetic user journeys. Through the use of graphic blocks, it simplifies the creation process, allowing teams to quickly design and deploy user journeys without programming skills or advanced technical expertise. Ekara Studio not only facilitates the creation process, but also improves team productivity by simplifying operational maintenance.

• AI-powered alerts: Ekara’s advanced AI alert system is designed to issue alerts only on real, verified outages, avoiding false positives and unnecessary investigations into erroneous errors.

• Real monitoring on mobile: Ekara Mobile offers a non-intrusive monitoring solution on mobile devices (iPhone and Samsung), using the latest versions of iOS and Android, supporting native and web applications. It integrates advanced authentication methods, including 2FA and PSD2, to ensure an accurate representation of the user experience, even for outsourced systems.

• Ekara Green: towards sustainable digital

Ekara Green goes beyond simple web performance measurements, by offering concrete solutions to analyze and reduce the carbon impact of user journeys and applications. The key indicators provided help companies adopt more environmentally friendly practices and thus reduce their environmental footprint.