Twilio, a customer engagement platform, announces the integration of OpenAI’s Realtime API, enabling its 300,000 customers and 10 million developers to create conversational AI agents with natural, real-time voice interactions. This collaboration builds on the GPT-4o model and offers businesses the ability to develop seamless, human-like voice experiences, while reducing operational costs and improving customer satisfaction.
Using text-to-speech, AI agents can simulate human conversations with better handling of interruptions and a more natural pace. These features are particularly relevant for customer service and sales, and are also aimed at nonprofit organizations, with use cases like real-time voice translation.
Twilio now offers a single solution to deploy these virtual agents, without having to use multiple providers. By integrating OpenAI’s Realtime API, developers can record calls, analyze performance, and improve workflows with AI, delivering personalization at scale.
Twilio continues to evolve in the face of new challenges, including those related to deep fakes and other emerging threats, with upcoming integrations to strengthen the security of its solutions.
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