306 tourists have been stranded for two days in Kenya

Due to a technical breakdown on a plane, more than 300 travelers have been stranded in Mombasa for two days. One of them ran out of heart medication.

More than 300 passengers who were due to travel with Condor airline from Zanzibar to Frankfurt am Main via Mombasa have been stranded in Kenya since Wednesday. The cause? A technical problem on the new Airbus 330neo, as reported by “Bild”.

“Chaotic” situation

Gabriele N., a passenger affected by this situation, describes the surrounding chaos: “It’s a catastrophe. We were transported by bus from the airport to different hotels. We are constantly made to wait,” she says. The case of his companion, who has a heart condition, is particularly worrying. The latter did not take enough medication for an extended stay.

This retiree from Worms explains that she tried to contact the customer service hotline several times, but without success. “We are sent back to artificial intelligence every time,” she laments. She also claims to have received no response to her emails.

According to a Condor spokeswoman, the flight was canceled due to a technical alert. “We sincerely apologize to our customers for the inconvenience caused,” she said.

The first signs of problems were already visible upon departure from Zanzibar. The takeoff time was postponed several times, and the pilot reported an undetermined odor in the plane’s rear galley. After the planned landing in Mombasa, the plane was unable to leave.

Running out of medicine

Condor insists that passenger safety is the top priority. The device was thoroughly inspected in Mombasa, and the fault was corrected. However, further delays arose. On Thursday evening, passengers were informed that the return flight was scheduled for the following morning. But confusion persists: some passengers were not informed, and not enough buses were available to take them to the airport.

On Friday morning, Gabriele N. wrote to the newspaper “Bild”: “We are currently at Mombasa airport. Takeoff is scheduled for 10 a.m. local time. But we have already been made this promise several times. On the “Flightradar24” website, the departure time is now indicated as 12:50 p.m. In the meantime, Gabriele N.’s companion has consumed his last heart pills.

This article was written using artificial intelligence (AI). All content included by the AI ​​is verified by the editorial staff.