INVESTIGATION – Advances in generative AI are accelerating the number of use cases. From distribution to healthcare to automobiles, all sectors are working on voice control.
Voice assistants that respond to customers in call centers, connected speakers capable of conversing with elderly people in senior residences, smartphones that translate in real time a conversation between two people speaking different languages… It is not involves more science fiction scenarios but now frequent daily use cases. Voice control is making its way into entire sectors of the economy, boosted over the past two years by progress in generative artificial intelligence.
Promised for ten years, the voice revolution is now underway. « Voice will be the next human-machine interface, predicts Mathieu Valloire, partner at EY Fabernovel. It can strengthen our abilities to apprehend and understand the world around us. » « Most of our clients, from healthcare to distribution to automobiles, are working on the development of voice control. In 2025…
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