On December 21, the proposed changes to the Air Passenger Protection Regulations (RPPA) were published in the Gazette du Canada for a 75-day public consultation.
During this period which will end on March 6, 2025, interested parties (including passengers, airlines, airports, etc.) are invited to submit their comments.
A regulation difficult to apply, unresolved complaints, a necessary update
Established in 2019, the RPPA aims, remember, to guarantee clear and consistent rights for air passengers by defining the minimum obligations of carriers during flight disruptions, such as delays, cancellations or denied boarding.
However, over the past five years, certain provisions have been deemed complex and difficult to apply, both for passengers and air carriers.
As we know, this situation has led to an increase in unresolved complaints to theCanadian Transportation Agency (OTC).
Balance sought between passenger rights and operational requirements of air carriers
In June 2023, legislative changes to the Canada Transportation Act were adopted, requiring an update of the RPPA. These changes aim to simplify and clarify the regulatory framework while taking into account the operational realities of carriers.
“The proposed changes aim to protect passengers when an air trip does not go as planned, by clarifying, simplifying and strengthening the RPPA,” underlines the Minister of Transport, Anita Anandinviting all parties concerned to participate in the public consultation.
The main changes proposed
The proposed amendments to the RPPA would provide clarification on the obligations of air carriers, including:
- Minimum allowances : Define the circumstances in which passengers are entitled to compensation for inconvenience suffered.
- Processing standards : Guarantee assistance to passengers, including food, drinks, means of communication and, if necessary, accommodation.
- Rerouting and Reimbursement : Clarify carriers' obligations regarding alternative travel arrangements or refunds when passengers decide not to travel.
- Claims processing : Establish a clear process for managing passenger complaints.
- Seat assignment : Ensure that children under 14 are seated near a parent or guardian.
Economic issues
The government argues that the proposals are expected to result in costs estimated at $512.4 million for Canadian air carriers over a 10-year period, or approximately $0.99 per passenger segment.
However, the benefits for Canadian passengers are valued at $527.3 million, generating a net profit of $14.9 million over the same period.
