“This breakdown would have happened in town with businesses, it would have happened a long time ago. » Nantais Fabrice Morio is fed up “to harass Orange on the phone”, to help out Marie-France, her septuagenarian mother who lives in Saint-Dolay (Morbihan), in the hamlet of Burin. According to Fabrice Morio, “it all started on September 4 with a truck that passed by and tore up some cables.”
Her mother then found herself without a landline, without Internet and regularly without a cell phone. “since it’s very bad there, it’s almost a white zone.” The incident is reported to Orange. Notifications announce a repair ten to fifteen days later. “Then the date was pushed back several times. Then my mother received a message reporting the problem as resolved. Although that was not the case. »
Read also: 15,000 Orange customers without telephone access in Ille-et-Vilaine, Loire-Atlantique and Morbihan
An intervention scheduled for December 30
“At one point, Orange sent a subcontractor technician. I was there that day and he told me that the fault was due to the torn cables and not my mother's box. It was November 12… Since then the date of the work has been postponed several times again, adds Fabrice Morio. It was supposed to be December 8, then we were told January 14, 2025…”
According to him, around thirty houses in the hamlet of Burin would be affected. “Orange offered 4G dongles in the meantime, but they often disconnect because the network is bad. » Part of Marie-France's invoices were also reimbursed by Orange.
Contacted, the operator confirms having “several cases in progress in the town of Saint-Dolay, with poles and cables torn out. To date, we have replaced two poles and several hundred meters of cable. » A technical team had to intervene « the December 30. Recovery will take a few days given the work to be done.”
France
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