the company specializing in energy renovation used prohibited practices

The services of the Departmental Directorate for the Protection of Populations in Val-d'Oise (DDPP 95) have a new target in their viewfinder: Scams with energy renovation. Like the rest of the country, the department is no exception to the rise of fraud affairs with aid proposed by the State to encourage the energy transition. Abusive demarcheconcealed credits, false quality labels or truncated quote … Not always easy not to fall into the panel and to be fooled.

An investigation launched

In order to protect households who wish to engage in this type of work, but also specialized companies and public money, the government has decided to strengthen controls.

It is in this context that Inspectors launched an investigation targeting the brand's activity Iso Kalm, Specializing in the energy renovation sector and located 4, rue de la Briqueterie, in Domont (Val-d'Oise).

Their investigations have “revealed practices prohibited by the Consumer Code,” said the Val-d'Oise prefecture: delivery to consumers of non-compliant contracts (non-compliant withdrawal slip), lack of information on existing legal guarantees And lack of information on the Bloctel system (this allows consumers to be protected from abusive telephone marketing practices, editor's note). State services have sent a compliance injunction against the company.

Heavy financial sanctions

Last summer, fifteen complaintsincluding ten received via the official signalconso website, alerted the bloodhounds of the DDPP 95. These messages pointed out the work and questionable methods of a Valdoisian company.

These companies say they are mandated by the town hall to take the energy balance, which they sometimes present as compulsory, of accommodation. They use a tricolor card to have the door opened and then look at the condition of the roof, the frame and the electricity, by holding an anxiety -provoking and alarmist discourse.

In the case of this defaulting company, 128 quotes were screened and numerous offenses or non-conformities were noted. “This can be a lack of details on the quality of the products installed (from the first price instead of the high -end), a lack of information on the mediator or the Bloctel platform,” continues Hélène Masson.

A control has been triggered and heavy financial sanctions fell: a Administrative fine of € 200,000 And a criminal entry of € 700,000. “The criminal entries allow us to recover values ​​in cash and temporarily confiscate goods to prevent them from being sold before the end of the procedure,” specifies Philippe Court, the prefect of Val-d'Oise.

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