“I have nine appointments today. At the moment, I start around 8 a.m., and sometimes I can get home at 8 p.m., but that’s what my job requires.” Aurélien Delache is in full swing. With the drop in temperatures, individuals have started their boilers.
Some people find that it does not work well, if at all. When others remember that as winter approaches, it is time to take appointment for annual inspection, mandatory according to the law. It is particularly essential for limit the risk of carbon monoxide poisoning – around a hundred French people die from it every year -, and be covered by your insurance in the event of fire or disaster caused by your boiler.
This is the case for Thierry. This young retiree from Salouël called the Parin Claidière company to have his old gas boiler serviced, which he plans to change soon, to consume less and save money. “She’s 35 years old, she was here even before I moved here, in the late 90s,” he describes. Despite its great age, its boiler has never experienced any major problems. ” It is like a carit's necessary carry out technical inspections regularly to ensure its longevity”assures Aurélien, the technician.
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Sometimes birds in the duct
Toolbox and vacuum cleaner in hand, the professional enters Thierry's garage, where the boiler is located. Turn it off, open the hood, cut off the gas supply, stop the boiler then unplug the electrical cable that powers the appliance. “I’m safe, I can start the interview”describes Aurélien Delache. He dismantles the burner, which allows him to access the heating body, where heat is created and dirt and grime accumulate. The technician starts his vacuum cleaner, and cleans, sweeps the heating bodyfor a good ten minutes.
He then checks the vertical pipe through which the smoke escapes outside the house. “It happens that small birds enter the conduit. They settle there to warm up and can block it”indicates Aurélien Delache. In this case, the boiler no longer works correctly. The smoke does not evacuate well, and in the worst case, the inhabitants of the affected accommodation risk being poisoned.
Thomas Giraudeau
The maintenance of Thierry's boiler is completed. All parts work well. After thirty minutes of intervention, the device restarts. “I’m ready for winter, it’s perfect”welcomes the customer. “The boiler is maintained every year. Even though she is old, there is no particular reason for her to break down.”explains Aurélien Delache. “But to deal with a possible problem, It is better for customers to do annual maintenance during our off-peak periodfrom May to September. »
Just-in-time parts manufacturers
During the summer, the diaries of Aurélien Delache and his fellow technicians, led by Sébastien Heyte, are less full. “We are more likely to find a slot with the customer as soon as possible, where they can be at home, and where one of our technicians is available”specifies the operations director of Parin Claidière, based in Glisy, near Amiens. And above all, in winter, when repair and overhaul interventions multiply at customers, “Manufacturers of boiler spare parts are in high demand, at just-in-time times. We can sometimes wait two, three days, or even one to two weeks before receiving the part. and to be able to intervene to repair the boiler. » During this time, the company offers backup heaters to customers who are out of order.
Thomas Giraudeau
“It’s true that through negligence, I only called the company in November”admits Thierry, the client with whom Aurélien Delache worked. This owner says to himself “a bit like everyone else. In summer, we don't think about it. And it was when I started my boiler, at the beginning of the month, that I remembered that I had to check it. We wait until the last minute to do maintenance even though I know that during the winter, the company is quite overwhelmed. »
