the essential
The objective of digitizing everything in 2030 is not without economic and social risk with 20% of French people confronted with electronics.
Do you want to make a temporary transfer? You need to download your bank's application. Make a currency purchase? Download the appropriate app. Book a taxi abroad to avoid a price increase? Download the TaxiMe app. It is even possible to file a complaint online today. So what about tomorrow? With 20% of French people facing difficulties with the use of digital technology for whom the telephone is used to make calls, the 100% digital objective concerning the dematerialization of administrative files by 2030 is not without danger. Whether on a social or economic level, the digital divide risks continuing to sideline a significant part of the population and not only the elderly, of whom those over 60 will represent a third of the population in 2030.
The cart before the horse
“The State has put the plow tovAnt the oxen and we cannot go back. It's a big difficulty and it's complicated for everyone. We have members who do not have a telephone or internet by choice or lack of means because this has a cost, we intervene on their behalf “says Jean-Marc Giacalone, president of the consumer defense association UFC Que Choisir in Aveyron and for the Occitanie region. And added: “It's complicated for everyone “, noting that young people (very) active on social networks are much less comfortable when it comes to applying for a registration card or national identity card online.
The method is not simple and you find yourself alone in front of the screen. It's the social divide. A vicious circle like digital access when a connection problem occurs.
Effective reimbursement
Another risk is added to the problem, that of data hacking and bank fraud. “ It's complicated to make yourself heard and you can easily fall into the trap with a fake bank advisor“, points out Jean-Marc Giacalone who, however, sheds some light with the announcement by the governor of the Banque de France of the obligation to reimburse the customer cheated since October 1. The fact remains that this approach still requires digital skills and the acquisition of a computer Beloved freedom, some people despair of the digital diktat. “ I am obliged to recover data, codes and other requests on behalf of my husband “confides an Aveyronnaise like so many Earthlings. At the Ruthénois seniors info point, Florence Pègues, confirms this exclusion due to lack of means as well as lifestyle choices. Digital workshops are organized throughout Aveyron and the State, becoming aware of the danger and seeing the iceberg coming, is offering, via France Services, to be as close as possible to people. On the national level, 2,800 France Services houses, including 32 in Aveyron, will have seen the light of day by the end of the year, far however from the 34,954 municipalities, and with an average of two agents per France Services house, it is also necessary be patient. “Activity is sustained” admits Véronique Ortet, general secretary of the prefecture who also confirms that electronicism also affects young people. “Many young people who are gifted on social networks are not good at administrative procedures, the obstacle is mainly fear, it’s tedious.”
Collective system in 2025
Faced with this bottomless pit of the multiplication of tasks and codes, at the risk of rhyming dematerialization with dehumanization, Véronique Ortet announces a “reflection carried out on a departmental scale with the Department and Adil to implement a digital advisor in the form of a collective workshop. People will be able to help each other, it will be more user-friendly.” As the saying goes: “Alone we go faster, together we go further.” Slow down to act and understand.
“We are moving forward little by little”
France Numérique Ensemble, such is the name of this system which should see the light of day in 2025. Which makes Véronique Ortet say: “We are progressing little by little on the digital issue. We are working on how to respond to individual behavior in the face of fraud, scams, raising awareness of the tool. More than 62,000 support services have been provided within France Services l' houses. last year in Aveyron Seniors, people with disabilities, people looking for work, etc. are numerous.”Not to mention the use of social networks (read below), and more broadly this cherished freedom which, for the sake of a few time savings which are not for everyone, has shrunk to a trickle.
40% of 2-year-old children spend 40 minutes a day in front of a screen according to the French Longitudinal Survey since childhood (ELFE). And it is not, unfortunately, the SREN law for the protection of minors online and citizens that addresses all the problems. The fundamental problem comes from parents who do not play their role. The State must go further in its legislation. In the United States, the multinational Metaplatforms is being prosecuted by 33 prosecutors.
