The Swiss population and Health professionals show a certain skepticism with regard to digitization in the health sector. Data protection, confidence and practical aspect are decisive elements to increase acceptance in this area.
Many hope that digital applications in the health sector will simplify processing procedures and improve the quality of care. But as the Swiss cybersanty barometer (EHEALTH BAROMER) 2025 shows, the Swiss population and the players in the health sector have mixed feelings with regard to digitization.
Concern
According to the results of the survey, a large part of the population (71%) questioned by the GFS Institute in Bern recognizes the interest of storing health data, for example in the patient’s electronic file (DEP). However, the majority (56%) expresses reserves concerning data protection and direct integration in the daily processing.
In addition, the population wonders about access authorizations: people who inspire the most confidence are doctors: 83% of those questioned would give them unlimited access to their personal health data. However, it is different for private companies: according to the survey, 68% of the population opposes that private companies have access to their data.
Health professionals also have reservations about the digitization of their sector, in particular if no clear advantage is noticeable. However, when there is a practical interest, for example in the case of electronic medical records (DME), used by four out of five doctors, the acceptance of digital applications increases. The majority of the population (87%) also wishes to have practical tools, for example to receive a recall when a prescription expires or to verify medical intolerances.
Measures
According to study authors, to increase acceptance of digitization in the health sector and guarantee new progress, clear data protection measures are required. Safety technologies and regulations would reduce concerns about digital offers. On the other hand, it is important to trust not only technology, but also to the players in the health system that provide care. In addition, digital applications must provide immediate help, be easily accessible and significantly improve the quality of treatments.
If the emphasis is placed on safe technologies, trustworthy people and effective daily use, acceptance of digitization in the health sector will increase, both within the population and among health professionals, say the authors of the study.
