45% of reasons for dissatisfaction in files handled by the La Poste group mediator
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Registered mail containing a collection of Pokémon cards never reached its recipient. Recognizing the loss, La Poste paid €16 in compensation to the sender. The mediator confirms the fairness of the compensation.
With a view to an auction, Mr. The recipient having not received the letter, Mr. X asked La Poste to shed light on this shipment.
Proof of posting certifies shipment and value
To prove that he has sent a registered letter to an appraisal company, Mr. X must provide proof. To do this, he communicates the proof of deposit, the small slip of the bundle of the form which indicates the names and addresses of the sender and the recipient, as well as the level of guarantee checked, in this case R1.
La Poste carries out its investigation and ends up indicating that “the computerized tracking of the registered letter loses track of it during delivery”. The searches carried out by La Poste having remained unsuccessful, a check for €16 is sent to the customer, corresponding to the compensation associated with an R1 registered delivery.
Dissatisfied, Mr.
The mediator agrees with La Poste
“I noted that this amount of compensation was in accordance with the contractual conditions,” explains Éric Moitié, the mediator, straight away.
In support of this position, he cites article D2 of the Postal and Electronic Communications Code according to which “the value of the objects inserted in a registered mail item (…) must not exceed the level of guarantee chosen by the 'sender when depositing the item'.
The mediator, who was surprised by the inclusion of €14,000 worth of Pokémon cards in a registered shipment guaranteed for only €16, explained that Mr. Declared value which guarantees a shipment of up to €5,000.
“It is up to the sender to ensure that they choose a product or service adapted to the value and nature of the content of their shipment, in order to be able, if necessary, to be compensated for their loss,” explains he, before admitting to himself “without the means to propose to La Poste to grant Mr.(1).
The cost of shipping, the amount of compensation
Mr. In order to guarantee a value of €15,000, taking into account the fact that a shipment in Declared value must not exceed €5,000, he should have made three shipments whose unit price is €24.85 then €0.45 per tranche of €100, beyond €500.
In total, the 3 folds in Declared value would therefore have amounted to €135.30. A price much higher than a simple registered letter which only guarantees compensation of €16 for an R1, €153 for an R2 and €458 for an R3, for respective prices of €8.46, €9.42 and 10 .91 €(2).
(1) 2023 activity report of the consumer mediator to the La Poste Group, published in 2024.
(2) Postal rates 2024 for a 200 g envelope
