The 10 Least Trusted Brands, According to Consumer Reports | Automotive news

The 10 Least Trusted Brands, According to Consumer Reports | Automotive news
The 10 Least Trusted Brands, According to Consumer Reports | Automotive news

• Here are the least reliable brands, according to the latest study conducted by Consumer Reports.

Every year, the Consumer Reports group lists the most reliable and least reliable brands in the industry. The organization, entirely independent, collects data from owners, in addition to conducting its own tests.

Basically, Consumer Reports asks its members about problems they’ve had with their vehicles over the past 12 months. In total, information was received on 330,000 vehicles from model years 2000 to 2023, with some details on some 2024 models launching early in 2023.

Twenty elements are studied, whether major problems such as engine or transmission problems, but also related to batteries, recharging in the case of electric vehicles, but also finishing problems, technological glitches, noises brake system, etc.

Each issue is assigned a different severity level. We then create a reliability grid taking into account the 20 categories. The latter is combined with the scores obtained during tests carried out by the group, as well as the results of satisfaction surveys carried out among owners.

In short, the study is exhaustive. His results are always interesting.

Today we take a look at the list of the least reliable brands, with the score collected from a possible 100 points. Let’s start our list with the company that is 10 steps behind, in order to end with the brand with the worst record for 2023.

See also: Here are the 10 most trusted brands, according to Consumer Reports

Photo: Dodge

2023 Dodge Durango SRT

10 — Dodge 42 points

It is not interesting to find yourself in a list of the 10 least reliable brands, but as long as you are there, it is better to be as far away from last place as possible. This is the case for Dodge, which ranks 21st overall among the brands evaluated.

This remains very disappointing, because the company only had a handful of models in the catalog in 2023, products that have been around for so long that they should be more reliable.

Due to the lower amount of data collected, Consumer Reports gives the score of only one model, the Durango, at 49 points. We therefore guess that the preliminary information concerning the other vehicles lowers the general average of the firm.

Photo: Ford

2023 Ford F-150 Limited

9 — Ford 40 points

Ford’s reliability woes have unfortunately made the headlines a little too much in recent years. The brand topped the industry’s list of recalls in 2022, to give you an idea.

Nevertheless, two vehicles rank well, namely the Maverick pickup truck which collects 71 points in regular configuration, 60 points in hybrid preparation. The Edge SUV, which will end production in 2024, also does well with 68 points; further proof that product longevity translates into better reliability results.

Conversely, it’s the hybrid version of the F-150 that drags everyone down with a very meager 19 points. It’s one of seven Ford vehicles that scored fewer than 40 points.

Photo: Lincoln

2023 Lincoln Aviator

8 — Lincoln 38 points

Not surprisingly, we find the Ford luxury brand in the same vicinity with a lackluster score. No model is imposed. The Corsair is the least bad with 45 points, while the Aviator only collects 35.

We certainly hope for better days at Lincoln.

Photo: GMC

2022 GMC Sierra Denali

7 — GMC 36 points

The General Motors truck brand has big ambitions, but if it wants to achieve them, it will eventually have to show better results in reliability surveys. The brand’s best model remains the Terrain with 56 points. Once again, we are talking about the oldest vehicle in the range. The Sierra pickup brings up the rear with 29 points.

Photo: D.Boshouwers

2022 Volvo XC-60

6 — Volvo 28 points

With a score below 30 points, it is clear that several things will have to improve at Volvo for the company to hope to move up the rankings. The worst part is that one of its vehicles, the S60, does well with a score of 60 points. Several others bring the average down, including the plug-in hybrid version of the XC60 SUV, which only garnered 21 points.

Photo: Jeep

2022 Jeep Grand Cherokee

5 — Jeep 26 points

We then move to Jeep where we know that reliability is not the company’s strength. The Compass compact SUV is the most reliable with a score of only 45. The Grand Cherokee L is last in class, with a score of 23 points.

Photo: Volkswagen

2022 Volkswagen Taos

4 — Volkswagen 26 points

When you only collect 26 points, as is also the case for Volkswagen, it is difficult to find positive elements across the range. When the best vehicle, the Tiguan, posts a score of 34 points, that doesn’t indicate anything good. The Taos is the one which shows the most problems, which could not do better than 18 points in the ranking.

Photo: D.Rufiange

Rivian R1T

3 — Rivian 24 points

Next comes Rivian, a fledgling company that needs to make a good impression on the market to succeed. It is clear that such a backward position in Consumer Reports’ reliability rankings is not enviable, but we must come to the defense of the company which is new and which currently only offers two creations, the van R1T and the R1S SUV. These vehicles obtained scores of 22 and 23 points, respectively.

Photo: D.Boshouwers

Mercedes Benz C-300 2022

2 — Mercedes-Benz 23 points

At Mercedes-Benz, some soul-searching is necessary, because with so many models on the market, a collective score of 23 is a disaster. This means that few of them are doing really well to raise the collective average. In fact, it is the GLE SUV which is the most reliable with a low result of 37 points. It is Class C which closes the mark with 19 points.

Photo: D.Boshouwers

2023 Chrysler Pacifica PHEV

1 — Chrysler 18 points

Finally, at Chrysler, we must hope that the electric shift will restore the image of the brand, which at times seems to be in agony. The Pacifica minivan received 43 points, while the hybrid variant of the model earned only 14 points. The company also offers the Grand Caravan minivan. Since the average of 43 and 14 is not 18, we understand that the brand has lost points elsewhere. When the data is weaker, Consumer Reports does not necessarily share the information.

This completes this list. Note that between 10th and 21st place, we find in order the following manufacturers: Hyundai, Buick, Infiniti, Tesla, Ram, Cadillac, Nissan, Genesis, Audi and Chevrolet.

The top ten places were occupied, in order, by Lexus, Toyota, Mini, Acura, Honda, Subaru, Mazda, Porsche, BMW and Kia.

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