A Montreal couple and their friends stayed for seven hours in a floor -nailing plane, with almost nothing to eat or drink.
The four travelers left Florida to fly to Montreal on March 30. What was supposed to be a simple three-hour journey turned into a seven-hour “nightmare”, they reported on Friday in the newspaper Global News.
Alessio Recine explained that no directive was shared by the team on board. A sudden cancellation was announced to them by the intercom at 11:30 p.m. No employees redirected them when they left the plane. “We have had no choice but to book a new flight and a hotel room, paid in our pockets.”
“It was not only a delay. It was a complete abandonment, “he deplored.
The airline has reimbursed the canceled theft. However, since events are linked to air traffic restrictions, passengers cannot benefit from compensation for the additional $ 1,200 that they had to pay for the new flight and the hotel. Rather, Alessio Recine has been advised to contact his insurance or credit card company
Marie Lessard, one of the four travelers, explained that they were taken seven hours in the plane without food. “There were parents on the flight with children, it was necessary for a mother to get angry and ask for water so that the employees finally distribute water to passengers.”
In an email at Global NewsPorter Airlines explained that factors such as temperature, soil congestion and air traffic have forced them to cancel the flight. “Meanwhile, the maximum working hours of the team have been reached, which forced the device to return to its gate. »
The airline offered a credit of $ 150 to the couple shortly after being contacted by Global Newsbut travelers have no intention of using it.
