Vanessa Matz, minister responsible for telecommunications, summoned the operator DIGI after an excessive number of complaints emanating from his customers.
The DIGI telephone operator, active for five months in Belgium, is in the viewfinder of the Minister of Telecommunications Vanessa Matz (the committed). In a statement released on Thursday, the minister announced that she had summoned the company following “Many recent complaints” Registered by the telecom mediator.
A volume of complaints deemed abnormal
According to the newspaper L’Echo, 300 complaints were identified against Digi over a period of five months, a high figure given the still modest size of the operator on the Belgian market.
This unusual volume of dissatisfaction motivated the minister’s reaction, who claims explanations and immediate measures.
Several dysfunctions reported
The difficulties encountered by customers mainly concern waiting times to reach customer service, complications during the portability of numbers, billing problems as well as dysfunctions when using the service abroad.
An expected reaction of the operator
Still according to Echo, Digi recognizes problems linked to its launch, but says that the situation is under control. During the interview with the Minister, Vanessa Matz will require the implementation of concrete corrective measures to respond to the shortcomings noted.
This convocation marks a clear signal addressed to new market entrants: the quality of service remains a requirement, regardless of the operator’s development phase. Digi Telecom operator Vanessa Matz Telephone operator
Related news :