Recently, the airline American Airlines has been testing a brand new system in queues in order to streamline boarding and detect overly impatient passengers.
It’s a well-established habit for some. When it is announced that the boarding gates will open to board the plane, many people rush in without taking into account the different groups, forming a large queue.
In order to counter this, and try to streamline traffic, American Airlines is launching a new system, as detailed in the Washington Post. It makes it possible to identify passengers who are seated there before their turn, for example not benefiting from priority boarding acquired thanks to a supplement.
When this is the case, software emits an audible signal and sends a message to one of the agents in charge of boarding, indicating the line initially planned for this passenger. A discreet way to notify the company.
This technology was first tested at the airports of Albuquerque, in the state of New Mexico, and Tucson, in Arizona.
And the idea seems to satisfy many travelers. “Our customers have told us that they place great importance on being able to board the lines they choose, as it is a benefit associated with their (loyalty) status or the purchase of ‘one ticket,’ said Julie Rath, vice president of airport operations, reservations and service recovery at American Airlines.
With the new software, American Airlines employees also get information on the number of customers in each boarding group and better visibility into the arrival time of incoming flight connections.
This new technology should soon be extended to many American airports and will notably concern those of Washington (Ronald Reagan) and Atlanta (Hartsfield-Jackson).
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