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Every day, around 1,400 calls land on the City’s single number. Visit to the Allonantes plateau, where, for twenty years, agents have answered the daily questions of the people of Nantes.
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Twenty-three telephone advisors take turns on the Allonantes plateau. “Twenty years ago, we were asked for swimming pool opening times. Today, the questions are more and more pointed.” | WEST FRANCE
“Nantes Town Hall, Sébastien, hello”. On the other end of the line, a Nantes resident is worried about not having received the copy of his birth certificate requested more than three weeks ago. The beginning of a conversation begins. “You should receive it soon”reassures Sébastien before transferring his interlocutor to the civil status service.
On the station of her neighbor Daniella Michel, a school principal is calling on the town hall to reduce the speed of traffic in front of her establishment, on a road that is busier than usual due to work. After a short exchange, the telephone advisor passes the road services to him.
When does waste collection take place in my street? How to get help…
