Temu – Complaint for non-compliance with the DSA – Action UFC-Que Choisir

Temu – Complaint for non-compliance with the DSA – Action UFC-Que Choisir
Temu – Complaint for non-compliance with the DSA – Action UFC-Que Choisir

Launched in Europe in 2023, the Chinese platform Temu now competes with e-commerce giants but is currently the subject of numerous criticisms. Temu is an online platform where most of the products sold are shipped to consumers directly from Chinese factories or warehouses at very low prices with a biased user experience and a heavy presence of advertisements.

The UFC-Que Choisir, with the support of 16 other European associations members of the European Consumer Unions Bureau (BEUC) (1), is now using the DSA to remedy the dysfunctions observed to be detrimental to the interests and rights of consumers.

Indeed, the Temu platform presents numerous incompatibilities with the DSA, the applicable regulation which defines what online platforms and markets must do to protect content and their users (such as ensuring the identity of the seller in online markets). online, analyze the risks linked to said services and put in place the means to mitigate them, etc.).

Concretely, the UFC-Que Choisir as well as the BEUC and its members noted, among other things, that:

Thus, for the very first time under the DSA, UFC-Que Choisir files a complaint with ARCOM in order to put an end to Temu’s violations of European regulations.


(1) Testachats/Testaankoop (Belgium), BNAAC (Bulgaria), dTest (Czech Republic), Forbrugerrådet Tænk (Denmark), Kuluttajaliitto ry (Finland), EKPIZO and KEPKA (Greece), Federacja Konsumentow (Poland), DECO (Portugal), Spoločnosť ochrany spotrebiteľov (SOS) Poprad (Slovakia), CECU and OCU (Spain), Sveriges Konsumenter (Sweden), Altroconsumo (Italy), Consumentenbond (Netherlands) and ULC (Luxembourg). BEUC, for its part, filed a complaint with the European Commission.

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