LUBBOCK, Texas (NEWS RELEASE) – City of Lubbock Utilities (COLU) has transitioned to a new account information and log-in process for customers seeking to conduct business online with the City’s utility customer service department. Starting today, customers will go directly to the City of Lubbock’s main webpage (mylubbock.us) for all information and log-in access for COLU.
The updated City of Lubbock website will now allow COLU customers to:
- Log-in to their account to view and pay bills
- Access customer request forms
- Make one-time payments
- View general utility information
All previous information housed at CityofLubbockUtilities.com will be permanently housed in the new location on the City of Lubbock website. CityofLubbockUtilities.com will direct customers to use this new location for all utility customer needs.
When visiting the City of Lubbock website, customers will see two buttons for COLU:
- A COLU button on the center of the homepage with the COLU logo
- A box on the toolbar labeled “City of Lubbock Utilities”
Both options will take users to the new COLU page for account log-in and additional information and resources.
All other forms of contact with COLU remain. Customers may:
-- Call COLU directly (806-775-2509) to access account information, pay a bill, or speak with a customer service representative. For expedited service please have your 10-digit account number ready)
- Visit COLU in person at 1401 Avenue K to speak with a customer service representative or pay a bill with the self-service kiosks
- Visit a Western Union pay station across town
A full listing of contact information and payment options are listed on the new COLU section of the City of Lubbock website.
Over the past two weeks, COLU has been working through a website interruption with its third-party hosted service provider. During this time COLU took the opportunity to migrate all online tools and resources to the City’s website as part of a larger project to update and streamline the customer experience. COLU will continue to add information and tools to the new website over the coming weeks.
Thank you for your patience and understanding as we work to complete this project.
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