how to get your train ticket refunded?

Train traffic is disrupted today. 7 out of 10 TER trains and 1 out of 2 intercity trains are running due to the call for a strike launched by the railway unions. Reimbursement is obligatory but not automatic.

A limited strike. Traffic is “almost normal” on the Inoui and Ouigo TGVs. The disruptions concern the Intercités lines with 1 out of 2 trains in circulation on average this Thursday. On regional lines, 7 out of 10 TERs will run on average.

A train cancellation due to social unrest triggers a full refund of the ticket. This is mandatory, regardless of the fare or type of ticket you have chosen. Even if it is marked “non-refundable”. This reimbursement is made free of charge.

On the other hand, there is nothing automatic about it. It's up to you to take the process via the SNCF Connect application, at the station counter or by telephone at 3635. This allows the railway company to check that the ticket has not been used on the next train. You only have 60 days to request a refund. On the other hand, if the carrier offers you a credit, you are not obliged to take it, you can choose a refund to your bank account or in cash at the agency.

Last resort: the mediator

There is no commercial gesture planned for this social movement. During the strike last February, the SNCF offered a 50% reduction on the next trip in addition to ticket reimbursement. This time, everything will depend on the level of disruption in the run-up to Christmas. It is up to management to make the announcement, if necessary.

If the SNCF refuses to reimburse you for the canceled ticket, you can appeal to the SNCF mediator to attempt an amicable resolution. He is independent. You can also request it if you have not received a response from the company after a month.

For Intercités, the rules are the same as TGVs. For the TER, the situation is more complicated because a ticket without a precise date written on it cannot be refunded. However, an exception is made in the event of a strike, like this Thursday. Compensation conditions are specified on each regional site.