Ahold Delhaize USA, the parent company of Hannaford Supermarkets, says it recently detected a cybersecurity issue within its U.S. network.According to a statement from the company, Ahold Delhaize security teams began an investigation with the help of external cybersecurity experts immediately upon detecting the issue and notified law enforcement. Ahold Delhaize said its teams are taking steps to assess and mitigate the issue, including “taking some systems offline to help protect them.”The cybersecurity issue and subsequent mitigating actions have affected certain Ahold Delhaize USA brands and services, including a number of pharmacies and e-commerce operations.Hannaford Supermarkets, which has nearly 70 locations in Maine, announced Thursday that its website, pharmacies and some of its stores were experiencing a network issue.On Thursday, Maine’s Total Coverage reporter Bonnie Bishop discovered a sign posted on the door of the Hannaford store on Riverside Street in Portland that stated the location was unable to accept debit card or gift card transactions due to “technical difficulties.” Credit and cash purchases were still welcome, but EBT purchases may be delayed due to the manual process. That sign also stated that DoorDash and Instacart were not working at that store.On Friday, Hannaford announced that all of its stores were open and that most locations were accepting all major forms of payment, including credit cards.Before that announcement, Maine’s Total Coverage reporter Talia Clarke went to a Hannaford store in South Portland on Friday morning and found a sign posted on the door stating the location was having an electronic payment processing issue, which meant it could not accept debit cards or gift cards or give cash back from the register. Customers at that store said they were able to pay for groceries with a credit card, EBT card or check.Clarke also stopped by the Hannaford store in Westbrook and discovered the location could not process payments from a “healthy savings card.” A customer at the Westbrook store told Clarke that the location was unable to process his Instacart order, so he had to go inside to pick it up. Hannaford’s website has been unavailable since Thursday and was still unavailable Monday. People who have tried to log onto the website have been met with the following message: “Sorry! We’re having technical issues with our servers. We’re working as quickly as possible to restore service.”As a result, Hannaford To Go orders made for pickup and delivery Friday were canceled because store associates could not view orders that were placed. Hannaford said it has contacted customers who have been impacted. Hannaford customers with canceled orders may continue to see a pending transaction on their bank account, which should clear within several days, according to the spokesperson.”We’re working diligently to resolve any remaining issues, and we sincerely apologize for the inconvenience,” Hannaford said in a statement. “We thank our associates for their continued commitment to serving our customers with care and compassion.”Hannaford also said most of the company’s pharmacies are currently processing prescriptions. But on Friday, the company said some of its pharmacies may have been unable to accept phone calls.”We thank our customers for their understanding and patience while our pharmacists ensure patients receive their necessary medications,” the company said in a statement.Hannaford has not shared an updated statement on its Facebook page as of Monday, but the company said it will continue to provide updates as the situation resolves. Ahold Delhaize USA said that its stores are open and serving customers. In addition to Hannaford, the company owns Stop & Shop, Food Lion, Giant Food and The Giant Company.Stop & Shop, which has 225 locations in southern New England, has shared the Ahold Delhaize statement on its website.WMTW’s sister station in Boston, WCVB, found signage inside a Stop & Shop store in Revere on Monday that warned shoppers about information technology system outages that could result in some product delivery delays.”We are working to restock our shelves as quickly as possible,” the sign said.Ahold Delhaize USA said it will continue to take actions to further protect its systems.”The security of our customers, associates and partners is a top priority,” the company said in a statement. “We apologize for any inconvenience this issue may have caused customers and partners.”Previous coverage:
Ahold Delhaize USA, the parent company of Hannaford Supermarkets, says it recently detected a cybersecurity issue within its U.S. network.
According to a statement from the company, Ahold Delhaize security teams began an investigation with the help of external cybersecurity experts immediately upon detecting the issue and notified law enforcement.
Ahold Delhaize said its teams are taking steps to assess and mitigate the issue, including “taking some systems offline to help protect them.”
The cybersecurity issue and subsequent mitigating actions have affected certain Ahold Delhaize USA brands and services, including a number of pharmacies and e-commerce operations.
Hannaford Supermarkets, which has nearly 70 locations in Maine, announced Thursday that its website, pharmacies and some of its stores were experiencing a network issue.
On Thursday, Maine’s Total Coverage reporter Bonnie Bishop discovered a sign posted on the door of the Hannaford store on Riverside Street in Portland that stated the location was unable to accept debit card or gift card transactions due to “technical difficulties.” Credit and cash purchases were still welcome, but EBT purchases may be delayed due to the manual process. That sign also stated that DoorDash and Instacart were not working at that store.
On Friday, Hannaford announced that all of its stores were open and that most locations were accepting all major forms of payment, including credit cards.
Before that announcement, Maine’s Total Coverage reporter Talia Clarke went to a Hannaford store in South Portland on Friday morning and found a sign posted on the door stating the location was having an electronic payment processing issue, which meant it could not accept debit cards or gift cards or give cash back from the register. Customers at that store said they were able to pay for groceries with a credit card, EBT card or check.
Clarke also stopped by the Hannaford store in Westbrook and discovered the location could not process payments from a “healthy savings card.” A customer at the Westbrook store told Clarke that the location was unable to process his Instacart order, so he had to go inside to pick it up.
Hannaford’s website has been unavailable since Thursday and was still unavailable Monday. People who have tried to log onto the website have been met with the following message: “Sorry! We’re having technical issues with our servers. We’re working as quickly as possible to restore service.”
As a result, Hannaford To Go orders made for pickup and delivery Friday were canceled because store associates could not view orders that were placed. Hannaford said it has contacted customers who have been impacted. Hannaford customers with canceled orders may continue to see a pending transaction on their bank account, which should clear within several days, according to the spokesperson.
“We’re working diligently to resolve any remaining issues, and we sincerely apologize for the inconvenience,” Hannaford said in a statement. “We thank our associates for their continued commitment to serving our customers with care and compassion.”
Hannaford also said most of the company’s pharmacies are currently processing prescriptions. But on Friday, the company said some of its pharmacies may have been unable to accept phone calls.
“We thank our customers for their understanding and patience while our pharmacists ensure patients receive their necessary medications,” the company said in a statement.
Hannaford has not shared an updated statement on its Facebook page as of Monday, but the company said it will continue to provide updates as the situation resolves.
Ahold Delhaize USA said that its stores are open and serving customers. In addition to Hannaford, the company owns Stop & Shop, Food Lion, Giant Food and The Giant Company.
Stop & Shop, which has 225 locations in southern New England, has shared the Ahold Delhaize statement on its website.
WMTW’s sister station in Boston, WCVB, found signage inside a Stop & Shop store in Revere on Monday that warned shoppers about information technology system outages that could result in some product delivery delays.
“We are working to restock our shelves as quickly as possible,” the sign said.
WCVB
Ahold Delhaize USA said it will continue to take actions to further protect its systems.
“The security of our customers, associates and partners is a top priority,” the company said in a statement. “We apologize for any inconvenience this issue may have caused customers and partners.”
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