The Saint-Luc University Clinics are victims of a computer failure, their press service indicated Tuesday evening. Hospitalized patients continue to be treated “safely” but clinics cancel appointments for the next day.
“Massive computer outage throughout the Saint-Luc University Clinics hospital since 4 p.m.“, alerted us a reader on Tuesday via the orange “Alert us” button.
If rumors of “cyber attack” have been raised by Internet users, the health institution completely excludes this Wednesday a hacking of its systems from the outside: “This is indeed a computer failure, the cause of which has been identified. This caused several servers to crash. The cyber-attack scenario is therefore completely ruled out“, indicates Philippe Leroy, director of the Saint-Luc University Clinics.
In a new press release, the Saint-Luc University Clinics specify that the situation will return to normal.by step“The situation should return to normal this Thursday,”unless unforeseen“. For the moment, this Wednesday, the system remains the same.
Device reminder
But what about the situation on site this Wednesday? Substantially still the same as this Tuesday: “All medical and support services are functioning. The care of hospitalized patients is proceeding normally, but activity is still temporarily reduced today“, indicates Cathline Delvaux, RTL info journalist from Saint-Luc hospital.
“Only vital emergencies will be provided, consultations are also canceled, but maintained for patients already hospitalized. For chemotherapy and dialysis, everything is done to maintain them today. Scheduled and non-vital surgical procedures are canceled“, she continues.
For its part, the Cliniques Saint-Luc, located in Woluwe-Saint-Lambert, estimate: “The care of patients currently hospitalized continues normally and safely thanks to the redundancy of IT systems and the implementation of manual procedures.”
-Do not go to the emergency room
On the other hand, Cliniques Saint-Luc will refer anyone who presents to the emergency room to other hospitals if no life is in danger. Technical examinations (radiology, MRI, radiotherapy, endoscopies, etc.) are canceled for outpatients, but maintained as far as possible for patients already hospitalized.
For more details, patients are invited to consult the website saintluc.be to find out if they are affected by a cancellation. If applicable, they are asked not to come to the site or call the clinics by telephone. “until further notice”. The hospital will contact them itself to reschedule an appointment.
University clinics refer to their website and, possibly, their social networks to follow the evolution of the situation. The organization of the following days will be communicated on Wednesday.
The structure also ensures that no data, medical or otherwise, has been lost or compromised.
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