SHOW LOW, AZ (AZFamily) — We have an update about a Show Low man who bought $410 in concert tickets, but the digital tickets mysteriously disappeared.
Thanks to On Your Side, Jonathan Person finally has his $410 back.
In a previous On Your Side report, Person explained how he bought two tickets to see the band KoRn play in Phoenix in October.
But his digital tickets had mysteriously transferred from Person’s Ticketmaster account and were forwarded to someone he didn’t know.
And apparently, it’s an ongoing Ticketmaster problem with consumers across the nation.
“All you gotta do is Google ‘Ticketmaster transferred my tickets without my consent’ and you’ll see all this stuff pop up,” he said.
There are plenty of social media posts from frustrated Taylor Swift fans whose tickets were forwarded.
However, Ticketmaster tells On Your Side although they’ve seen issues, they say modern digital tickets are still safer than traditional paper tickets.
In fact, Ticketmaster says they’ve returned tickets to the rightful owner in “nearly every case.”
Ticketmaster gave us a statement, saying, “The top way fans can protect themselves is setting a strong and unique password that isn’t used elsewhere for all accounts – especially for their personal email which is where we often see security issues originate.”
As for Person, as soon as we brought his attention to Ticketmaster, they quickly refunded the cost of his tickets, more than $410.
-“So I’ve been battling them for two months to get this solved,” he said. “And you guys contacted them, within two hours, and everything’s resolved now.”
Person is happy to finally have this behind him and he says it’s all thanks to On Your Side.
“Absolutely,” he said. “All I can do is say thank you to everyone at Arizona’s Family. Thank you to On Your Side because you guys really rock. You handled the whole situation for me. Everything’s resolved. All I can say is thank you.”
If you use Ticketmaster, you might notice more security measures, like multi-factor authentication, where they send you a code to enter into the app.
That’s part of the effort to stop transfer fraud.
And remember, always use a unique password so it’s less likely scammers can get into your account.
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