“Users do not have to pay for a service that was not provided” After the TER Lyon/Saint-Étienne line was cut for 18 days, due to bad weather in mid-October, the FNAUT will have ( National Federation of Transport User Associations) is asking for a financial gesture for the approximately 20,000 daily travelers impacted by this interruption of operation.
“Users must be compensated, subscriptions (for the month of October) must be reimbursed,” she wrote in a press release.
Insufficient alternative solutions?
To achieve its goals, the FNAUT Aura, which brings together no less than 28 local user associations, therefore decided to challenge the Region directly, in an open letter dated November 16. Throughout its letter, the structure points out in particular the insufficiency of the alternative solutions deployed by the SNCF during this period.
“If a bus service was able to be set up from October 22, (it) was very partial and could not cover all travel needs,” regrets FNAUT Aura. Users were therefore forced to find other routes, resort to using their car, or cancel their trips. […] For many of them, this generated additional costs. »
For the moment, the Region has not responded to the letter sent by the collective of associations.
