Samsung’s troubling practices

Samsung’s troubling practices
Samsung’s troubling practices

Apple is not the only manufacturer to experience difficulties with the right to repair. Samsung also currently experiencing a bad buzz, firstly because the company stopped working with iFixitthe famous site which offers tools and guides for repairing electronic devices.

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A right to repair with asterisks

Two years ago, the two partners announced joint work to facilitate repairs of Galaxy smartphones and tablets, whether by individuals or independent stores. But ” we constantly encountered obstacles that made us question Samsung’s commitment to making repairs more accessible “, explains Scott Head ofiFixit.

Unable to obtain parts for repair shops at prices and in quantities that ” had meaning » commercially speaking. The prices were “ so high » that many users preferred to buy new smartphones rather than repair them. The site also points out the design “ frustrating » Samsung devices; to replace a battery, iFixit also had to sell a screen because the two components are glued. Obviously, this makes the bill that much higher ($160), while a single battery costs around fifty dollars.

From next month, the site will no longer be a partner of Samsung, which will not prevent it from continuing to sell spare parts and produce repair guides. This is the second time thatiFixit and Samsung are trying to work together on the right to repairand each time the manufacturer ends up failing, deplores the lawyer for the right to repair.

Samsung wants to know everything

And as if that wasn’t enough, 404media got its hands on the contract that Samsung is signing with independent American repairers. It contains provisions that are troubling to say the least: the manufacturer asks repair shops to immediately dismantle any device that contains spare parts that have not been purchased from Samsung. An operation that can render terminals unusable…

The use of unapproved spare parts is common, especially in smartphones that have a few flight hours, and above all it is a legal practice. Samsung also requires repair shops to report detailed information about each repair every day to a database called G-SPN: customer name and contact information, phone IMEI, problem and complaint details of the customer. user.

According to certain experts interviewed by the media, this data collection constitutes an intrusion into the privacy of consumers, especially without explicit consent. The contract also limits the types of repairs these shops can perform. The latter are not allowed to carry out repairs requiring soldering or on the motherboard even though these are increasingly common operations.

It remains to be seen whether workshops have already had to comply with Samsung’s rules. iFixit provides him with the customer’s email address as well as the list of authentic spare parts already purchased, which is incidentally the only occurrence: no other manufacturer receives information from the store, and that will be the end of it as soon as the end of the contract.

Samsung should have no choice but to change its contract. Laws on the right to repair passed in several American states (California, Minnesota, etc.) prohibit this type of practice.

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