The Microsoft Partner Center is in turn entitled to his AI assistant. Microsoft is banking on this new generative AI assistant to improve the partner experience with immediate and personalized assistance. The AI assistant is currently only available in preliminary version and in English, but the publisher plans to add other languages by the end of the year.
The assistant constructs its responses based on Microsoft product documentation, partner program guides, and partner-specific data. It also offers contextual information based on the different workspaces on the portal (Billing, Customers, Benefits, Pricing, etc.). Prompt templates are suggested to explore their functionality.
In the Billing space, for example, the assistant can provide details about a customer’s Azure credit usage estimates and trends and answer questions like “Which customers have the highest spending this month? » or “Show me the clients who are close to spending 80% of their budgets”.
The assistant will be able to further detail the incentive bonuses, explain the required criteria of the programs and diagnose how the partner can improve its scores.
Microsoft hopes its AI assistant will be able to answer many of partners’ everyday questions. In the event of an unsatisfactory response, they can use the Contact Support option at any time and start a support ticket. The AI assistant will then write a summary of the problem and share the conversation with the support agent.
