On Wednesday morning, problems with Salt’s services increased in Switzerland. Thousands of customers reported outages – both mobile communications and landline internet were affected. The problem has now been resolved, but the cause remains unclear.
Update from October 2nd, 2024, 10:50 a.m.: Salt’s services are back online after this morning’s breakdown. Upon request, the telco confirmed that there had been a “short-term partial disruption of the Internet and mobile services”. This has now been resolved and all services are working again. The number of reports on the alletreib.ch portal has been declining again since around 9:30 a.m.
However, the reason for the disruption is still unclear. Salt is working to determine the exact cause, the telco said. “However, we cannot provide any further information at this time.”
If you continue to have problems accessing the Internet, Salt recommends restarting your device. In most cases this can solve the problem.
Original message from October 2nd, 2024, 10:12 a.m.:
Salt struggles with disruptions
Salt is affected by severe disruptions. Since Wednesday morning at around 9:00 a.m., the alletreib.ch portal has recorded over 7,000 reports. In almost half of the reported cases the mobile Internet was affected, in another third the fixed-line Internet and 17 percent of the reports claimed a total failure.
(Source: Screenshot alletreib.ch/stoerung/salt/)
The cause of the disruption is still unclear. A related request to Telko is still pending.
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