At the Sarthe Primary Health Insurance Fund (CPAM), agents support policyholders in their online procedures via digital workshops. An idea born two years ago, and “faced with the success of these workshops, a specific digital space was installed at the CPAM reception in September 2023, less than a year after their launch”, traces the CPAM.
Individual appointments, from Monday to Friday, can be made directly on site, with a delay of approximately two to three days. “In addition to individual support, one or two group workshops are also organized each month. They can accommodate up to seven people on the computer stations in the digital space. Two to three CPAM professionals will support registrants in discovering the Ameli account. » The next collective workshop is scheduled for November 19.
“Nearly 150 meetings each month”
One year after the creation of the digital space, “the results are very satisfactory with nearly 150 meetings each month. At the end of the support, more than 94% of participants say they are “very satisfied” and 100% are able to carry out the procedures independently. affirms the CPAM.
Senegal
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