“When she came in, she despised me. When she left, it was I who despised her” – Libération

It takes patience with some customers, employees report. In the fourth episode, Bouchra, 33, has to deal with the disdain of a customer who came for a hair removal in the 10th arrondissement of Paris.

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Whether the scene takes place between two grills of a fast food restaurant, behind a bank counter or in the shed of a luxury store, “the customer is king”, managers are constantly telling their teams. Gone are the days when the term client meant someone who entrusted their interests to a lawyer. Unfriendly, worrying or just plain crazy… Employees have confided in Release the most lunar experiences they have had with clients. Today, Bouchra, a 33-year-old beautician, recounts her hair removal session with a particularly contemptuous client.

“Just before Covid, I opened my own beauty salon. I always had the dream of working for myself, of no longer working for someone else. I found a small, very cozy space on a colorful, almost car-free street in the 10th arrondissement of Paris – many Instagrammers come to enjoy the colorful storefronts.

“One Saturday in February last year, it was raining. A customer knocked on the door. She was in her forties. With her plunging brown bob and smoky eye makeup, she was very chic. Very well dressed too, very bourgeois: Louis Vuitton scarf tied around her neck, Dior bag and on her wrist,