This article was automatically translated from HIBAPRESS, the Arabic version:
Heba Presse – Discount
Hiba Press received a flood of complaints from customers of “inwi”, the third largest player in the telecommunications sector in Morocco, complaining about the poor quality of the company’s services and the inability to respond to their complaints to resolve their concerns. outstanding and recurring issues with the company’s lines, particularly related to mobile telephony and the Internet.
The last of these letters, or rather complaints, of which Hiba Press received a copy, concerns Mr. Anas B, one of the clients of the company “Inwi”, in which it was indicated that he was exposed to a problematic situation linked to the operator “Inwi”, because he requested the possibility of transferring his Inwi line to Win, a procedure which, according to the information available on its website, is supposed to take place in a few minutes, but unfortunately this delay has been exceeds. was not satisfied and his line was interrupted for several weeks.
Since then, the complaint adds, the customer has been unable to receive calls or send or receive text messages, and when he called customer service to report the problem, he was simply asked to restart his phone, even if this hadn’t fixed the problem before. , an act that the complainant considers irresponsible.
This situation is considered particularly annoying by the “inwi” customer, because he can no longer verify the authenticity of his banking transactions, because he must receive SMS messages to approve them. However, the “Inwi” company’s ignorance of the problem did the trick. stopped and its interests were lost.
According to his statement, the complainant requested that this complaint be published to denounce inwi’s lack of respect towards its customers, adding that this is unfortunately not the first bad experience he has encountered with this operator.
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