It’s freedom of contract.
If such a case were to recur, Claudia Frick advises reporting it to the Ombudscom, the telecommunications conciliation body. The lawyer at the Vaudois Protestant Social Center, a private social assistance service, sees this as a “discriminatory” practice. The Foundation for Consumer Protection (SKS) says it has never been aware of such a practice. However, Livia Kunz, head of the legal department, explains that generally speaking, in private law, each person or company can conclude a contract and decide on its clauses. But the lack of standards for protection against discrimination makes it difficult to decide whether or not this is a proven case.
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