This article was automatically translated from HIBAPRESS, the Arabic version:
Heba Press – suivi
Dozens of complaints are being pursued by “Laram”, the Moroccan airline, awaiting a solution without response. This is how the situation of the Moroccan airline became during the era of Abdelhamid Adou, as the company’s problems multiplied and its reputation multiplied. has become an issue.
The example here comes from a complaint from a French traveler, a businesswoman, called Bérénice Weil, who decided one day to choose the company “Laram” to travel in one of its planes, taking into account his numerous trips due to his position and professional employment. , which requires him to travel constantly with… All players in the air transport sector.
Choosing “Laram” was perhaps the worst decision made by the aforementioned French businesswoman, as her trip with the Moroccan company turned into a nightmare that consumed her sleep and she wasted a huge amount of money. money because of the plane’s delay in taking off at the scheduled time, which made her write dozens of times to the company, but Halima’s habit is… to ignore and not respond, and in case of response, there is no solution to customer problems.
The French citizen wrote in her complaint: “While waiting for compensation for the 10 hour delay a year and a half ago, 10 calls and emails, I still receive the same response from Laram officials, namely that the complaint is being processed. »
The Frenchwoman concluded her message with the sentence: “I have never encountered a problem in my life with any airline except this company. »
Morocco
