Four months after the inauguration of the UXCO group’s first student residence in Dijon, tenants talk about the problems encountered since their installation. Between Wi-Fi outages, faulty heating and recurring leaks, some are already considering leaving if the situation does not improve.
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When you go to the UXCO website to discover their student residence located in Dijon, many aspects can appeal. First of all, the group is offering a discount of 100 euros on rents for January, February and March, as well as “100% reduction on your application fees.”
Above all, the new player in private student real estate in the Dijon metropolis offers numerous services in their offer.
If you decide to rent accommodation from them, you will benefit from a residence secured by a badge and surveillance cameras, high-speed Wi-Fi, a gym and a coworking area. This is what attracted Kevin*. This 26-year-old young man moved into the residence at the end of August. But, four months later, he sounded the alarm.
UXCO offers reductions of 100 euros on their rents
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© Site d’UXCO
He is not the only one. Two tenants among the 196 who moved in decided to testify about the living conditions in the residence. They report humidity problems, flooding in common areas and in certain T1 and T2 apartments, leaks and insufficient heating.
Contacted, the UXCO group responded to us by email. The company claims that “The majority of issues have been resolved.” She specifies, however, that a ““Irregularity remains in the boiler room, but our technical teams are actively working to resolve it as quickly as possible.”
Let’s go back a little, more precisely between July and August 2024. Alice* is a student from the Toulouse region who must go to Dijon to settle in for her studies. “My parents wanted a student residence and they wanted something of quality” she explains on the phone. She therefore applies to several places, but the one managed by UXCO seems to her to be the most qualitative.
In July, she made a videoconference visit. “I was shown the apartments and common areas, but nothing was finished! It was complicated to know where we were going”she adds. Despite these uncertainties, Alice* decides to apply for a studio, and her application is accepted. A month later, she moved in, happy to discover this new city.
When she arrived, the plinths in Alice’s studio had doubled in volume.
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© Image provided by one of the tenants
But when she arrives, she is disillusioned. “The skirting boards were thick and cracked, we could see damp spots…“, she says. And she is not the only one. At the same time, Kevin* also carries out his inventory and discovers many problems. “The apartment was not finished: handles were missing on the French windows, I had no heating, and the placo was not installed…“, he laments.
The UXCO group also responded to us on this subject. “During the reception of the residence, some specific problems, particularly regarding the finishes, were noted. These observations were taken very seriously, and corrective interventions were quickly launched in collaboration with our project management teams and our service providers.“, specifies the company.
The problems didn’t stop there. Problems with the wifi, in the common areas and now, the young woman finds herself without heating. “I put in a thermometer. Last night the temperature in my apartment dropped below 19 degrees“, she explains. She tried to report the problem, but the manager in charge of the building never responded to her.
The UXCO group claims to have offered alternative solutions to impacted students, such as “temporary rehousing of the residents concerned within the residence, or the supply of electric convectors to compensate for heating irregularities“.
Alice* is not the only one to have encountered difficulties communicating with the residence manager. Kevin* experienced the same problems. “When we report a problem, we usually don’t receive a response, or we are told that it is not their responsibility“, he explains.
On this subject, the UXCO group specifies that managers are the students’ preferred contacts. The company also adds: “We communicate regularly via information meetings, direct exchanges and specific announcements when interventions are scheduled.“
The issues surrounding the residency deeply disappointed Kevin and Alice. So much so that both are now considering leaving the place. “I want to leave. I came to the residence because it made us dream with all its services. In the end, we have none of this“, laments Kevin.
For its part, the UXCO group ensures that “many residents appreciate the strategic location, modern amenities and services offered in the UXCO Student Fleep Dijon residence.“The company adds:”We understand that these difficulties may have raised questions. However, we would like to assure our residents of our full commitment to resolving every issue encountered.“
She concludes: “We are convinced that the intrinsic qualities of this residence, coupled with our continuous improvement actions, will meet their expectations.“
For the residents we contacted, the responses from the UXCO group did not change their decision to leave the residence. However, they have noticed changes very recently, it seems that the problems are being taken into account. Some students confirmed to us that we had “requested access to accommodation” for interventions.
*: first names have been changed because they wanted to remain anonymous.
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