With 'Urgentime', the Haute-Savoie Samu goes on video

Monday 02nd December 2024 12:14 AM

“The Samu, hello”. At the Call Processing Center (CTA) in Meythet, emergency doctors pick up the phone up to one thousand two hundred times a day. Since September 1, they can now add image to sound. “It’s done simply, in just a few clicks”explains Dr Alban Forel. “With the Urgentime software continues the deputy head of regulation of center 15 and doctor at Samu 74,

Example of the SMS arriving on the cell phone of the person who called Samu 74. Example of the SMS arriving on the cell phone of the person who called Samu 74. © Radio France
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Richard Vivion

Improved support For Samu doctors, the possibility of having an image is a real plus.“It is an important source of information assures Dr. Forel. This speeds up our decision-making. Video allows us to see the patient, to see a wound or to realize the circumstances of an accident in order to best adapt our response.” The video can also be used to guide witnesses in a distress situation, for example during a cardiac arrest.

“We can guide them for a cardiac massage and that reassures them.”

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Urgentime was created by two French entrepreneurs, one of whom is from Marnaz in Haute-Savoie. Their solution is already used by many Samu in France as well as by several 911 branches in the United States.
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