Quality approach and user relations – Relations with users – Prefecture and sub-prefectures – State services

Our quality approach

The quality of state services is a government priority and an objective shared by the entire prefectural network. In a process of progression and transformation of public services, we are beginning a certification process in relation to service commitments, which aim to meet the expectations of our users.

The Prefecture of Haute-Corse obtains the “Qual·e·Pref” label

In the context of Public Action 2022 and the improvement of the quality of service for the benefit of users, the digital transformation of administrations is a major objective. It constitutes a priority of the Ministry of the Interior, in particular, through the redeployment of the quality approach and its new framework Qual·e·Pref published in December 2018.
By committing sustainably and quickly to this true culture of quality, the prefecture services engaged in a voluntary approach from June 2019, mobilized to implement it and to obtain certification at the end of 2019.
The Haute-Corse prefecture was audited on December 10 and 11 by the company Socotec. It obtained the certification of the Qual·e·Pref label in December 2019 on the 3 modules “General relations with users”, the module “Issuance of national identity cards and passports” and the module “Issuance of foreign titles” .

The Prefecture of Haute-Corse is here to help you progress
In Quali ATE engagements

The new current benchmark, called Quali ATE, aims to maintain a high level of quality of services and user relations, and makes it possible to guarantee the deployment of the interministerial continuous improvement program within the prefectures and sub-prefectures.

The Quali-ATE labeling process is a continuation of previous approaches by modernizing the quality approach thanks to a simplification of the drafting of commitments and a relaxation of the methods of proof.
It also takes into account the recent major orientations of the Ministry of the Interior and Overseas Territories within the framework of the priority missions of the prefectures 2022-2025 and the strategic plan of the territorial administration of the State.

Our services work to build a relationship that helps and respects the user in the most appropriate way possible. In particular, we are improving the quality of our communication through clear language accessible to all:

Our results: Quality and performance

Committed to the Qual·e·pref approach with a view to renewing the label, the Haute-Corse prefecture is required to monitor, on the one hand, compliance with commitments and, on the other hand, the performance of these commitments through several indicators .

Our results on general indicators:

• lost call rates;
• user flows and waiting times;
• the number of appointments at digital reception points
• internet and social media connections;
• response times to user requests: emails, letters and complaints.

Our eco-responsible commitments

Our reception conditions at the prefecture

Our reception conditions at the prefecture

Digital reception points

As part of the modernization of the issuance of permits and in order to guarantee access to the public service for all users, four digital reception points have been deployed across the entire department of Haute-Corse:

• 1 digital point at the Haute-Corse prefecture
• 1 digital point at the sub-prefecture of Corte
• 1 digital point at the Calvi sub-prefecture

They are primarily aimed at people who do not have personal IT tools, or who are not very comfortable with digital systems.
Consult our dedicated article: Digital reception points in Haute-Corse

Our support in your administrative procedures

The most common errors

Possible recourses

Are you looking to complete a formality on the Internet? Stay vigilant : some commercial sites offer these services for a fee, under the false appearance of official sites.

For more information, consult the Economy, Finance, Action and Public Accounts portal:

France Services

Do you need help with your administrative procedures? Are you having difficulties with the internet? The France Services spaces are there to support you:

We listen to you

You can make your complaint or your proposal for improving our services on our site via our contact form, by selecting the theme “Suggestions / Complaints“.

Paper “Suggestions/Complaints” forms are available to you in the prefecture reception hall or for download:

You can send your complaints or suggestions to the Prefecture of Haute-Corse:

• at the entrance to the prefecture or at the digital reception points
• by post:
  Prefecture of Haute-Corse
  Maréchal Leclerc de Hautecloque roundabout
  20401 Bastia
• by email to: [email protected]
• through our contact form (choose the theme “Suggestions / Complaints”)

Processing of personal data:
The prefecture undertakes to take all necessary precautions to preserve the security of the data collected from users and in particular to prevent it from being distorted, damaged or from unauthorized third parties having access to it.

We support you in your administrative writing and provide you with tools to simplify administrative language

These support documents are part of improving communication between the administration and the citizen. They contribute to facilitating the management and handling of administrative procedures:

The 6 supporting documents for the development of an administrative document are intended to facilitate the user in monitoring and carrying out their administrative procedures.

The lexicon for simplifying the language of administrative terms has a dual purpose:

• help you identify words and expressions that may cause comprehension problems;
• offer you either simpler words and expressions to substitute when possible, or explanations.

Satisfaction surveys

Committed to a Quality approach, the prefecture wishes to measure user satisfaction on our State services website, our social networks and our emails.
The objective of this satisfaction survey is to improve the quality of reception and support for users and to implement improvement actions to best satisfy your requests and observations.

Please take a few minutes to answer the online questionnaire

Results of satisfaction surveys:

Local users committee

The local users' committee is a body for consultation and reflection on ways to improve reception or organization of services for the prefecture's services.

The organization of local user committees:

Plan d’actions :