The Islamic Bank of Senegal (BIS-Bank) is recruiting for this position (October 27, 2024)

The Islamic Bank of Senegal is a financial institution which was created in 1982 and constituted in the form of a limited company under Senegalese law with a Board of Directors. In accordance with its statutes, the company’s corporate purpose is directly or indirectly, in all countries and more particularly in the Republic of Senegal, either for its own account or on behalf of third parties or in participation and in any form whatsoever:

• All banking, finance and credit operations, using funds received from private or public persons;
• The granting of short, medium and long term credit;
• All Islamic Financial transactions according to the principles of Islam.

With the support of the main shareholders, BIS intends to contribute to the economic development of Senegal through the achievement of the fundamental objectives set out in article 3 of its statutes, namely:

• Carry out savings collection and credit distribution activities on the basis of the principles decreed by Islam, thus meeting the needs and aspirations of a large part of the Senegalese population.
• Offer businesses and economic operators modern and competitive banking services in compliance with Islamic requirements.

General Objectives

The objective of the position of Branch Manager is to implement the bank’s commercial policy to achieve annual objectives in terms of jobs, resources, accounts, banking products and services within the framework of sound and efficient management. profitable.

Main Responsibilities

• Lead and manage the agency team to ensure quality service and achieve objectives
• Develop and optimize the GNP and profitability of your agency
• Build customer loyalty and seek new customers
• Handle customer requests
• Advise customers and prospects on banking products and services
• Promote and sell products and services
• Implement, with the support of the Network Manager, all types of commercial actions
• Monitor customer profitability
• Supervise the updating of account opening files
• Assess and control commercial risk
• Ensure proper maintenance of portfolio accounts: ensure management of receivable accounts, irregular accounts, accounts without movement and frozen accounts.
• Proceed in particular with reminders on dormant and/or irregular accounts
• Achievement of Performance Indicators
• Ensure instructions and renewal of financing files
• Ensure the monitoring of the clearance of overdue deposits
• Supervise and control all agency activities (cash and counter operations)
• Permanently monitor the agency’s internal accounts
• Watch over the agency’s assets
• Take charge of any other task emanating from the hierarchy
• Follow-up of Audit recommendations

Performance Indicators

• Level of achievement of set objectives
• Agency customer satisfaction rate
• Renewal of expired files on time
• Customer loyalty
• Respect of periodic updates

Training and Experiences

Bac + 3 or 4 with minimum 3 years of experience in Banking

Technical Skills:

Behavioral Skills

• Engagement
• Communication
• Relationship Building/Team Building
• Endurance
• Responsibility
• Orientation client
• Good personal organization and spirit of initiative

Leadership Skills

• Ability to detect and seize commercial opportunities
• Planning and organization
• Team spirit
• Motivation

Career

Head of Agency – Area Manager – Department Director – DGA.

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