Catherine, who was traveling with her family, testifies to this trying experience with the newspaper The Parisian. Arriving at Fez-Saïss airport at 2:30 p.m. for boarding scheduled for 3:40 p.m., they suffered a series of postponements without the slightest explanation from the company. “We waited in the boarding area until 11:30 p.m., without having any information,” she reports.
The wait took place in precarious conditions: lack of information, “evasive” airport staff, minimal distribution of water and sandwiches, toilets partially closed and without toilet paper…
Among the passengers, families with young children and elderly people undergoing medical treatment particularly suffered from this situation.
Read: Royal Air Maroc complains about competition
Finally, the passengers were transferred to a hotel at 11:30 p.m., after going through security and customs again. A message from Royal Air Maroc promised them information for the next day at noon. “At 12:13 p.m., we received an email telling us that the plane the day before was canceled! », exclaims Catherine.
At the beginning of the afternoon, a bus was chartered to take them back to the airport, but the company failed to warn the passengers. The plane finally took off at 4:20 p.m., more than 24 hours late.
“I am especially upset by the lack of consideration from the company,” laments Catherine, pointing out the silence of Royal Air Maroc and the absence of anyone responsible. Fatigue, stress and unforeseen expenses added to passengers’ frustration. As for a possible refund, Catherine is very pessimistic.
Morocco
