“It’s a source of pride”, the Le Havre Hospital Group certified with “High quality of care”

“It’s a source of pride”, the Le Havre Hospital Group certified with “High quality of care”
“It’s a source of pride”, the Le Havre Hospital Group certified with “High quality of care”

The Le Havre Hospital Group (GHH) has been certified with “High quality of care” by the High Authority for Health (HAS). The Le Havre public hospital and its three sites obtained a rating of 97.4% for good practices, after inspection last January. Only 13% of French health establishments obtain this level of distinction.

“It’s a source of pride, welcomes Martin Trelcat, the general director of GHH. It is the fruit of the investment of all the teams, and of two years of work.”. Last January and for five days, nine “visiting experts” from HAS came to inspect the various departments of the hospital.

Safety, information, they evaluated numerous criteria and concluded with a score of 97.4% for the three establishments of the Le Havre Hospital Group, which therefore obtained the “High quality of care” certification with distinction. This certification has been mandatory since 1996, and re-evaluated every four years with increasing requirements.

Improved practices

To improve patient care, the teams have been thinking about improvements in their organization for two years. Thus, in the infectious diseases department, labels indicating the dangerousness of medications have been installed.

The nurses also designed a system of purple chasubles with “Do not disturb” written on them. “We realized that the nurses were very often disturbed during their distribution of medicines, explains Delphine Isaac, the health executive. By patients, colleagues, and these are tasks that require concentration. These chasubles allow them not to be interrupted.”

Purple chasubles so that nurses are not interrupted during their tasks. © Radio France
Lila Lefebvre

Among the improvements, the patient journey to the outpatient surgery department, where you enter and leave within a few hours for an operation. A care booklet is distributed to patients to explain the organization of their visit, as well as an SMS contact system to remind them of important deadlines and good practices.

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