CFF: Penalty maintained in Switzerland for late ticket purchase

CFF: Penalty maintained in Switzerland for late ticket purchase
CFF: Penalty maintained in Switzerland for late ticket purchase

Many travelers have already been annoyed by this in the past. They were in a hurry when getting on the train, there was a network problem or the connection to the app was not done correctly. In short, they were in good faith, but they bought their ticket after the train had left and they had to pay extra, as if they had been free riders. This, even though the delay was only a few seconds and they were not checked until much later.

For years, SBB and other public transport companies have received tons of complaints on this subject. This is why the Federal Office of Transport (FOT) and the SwissPass Alliance, bringing together most transport companies and fare communities, have set up a working group which, over the past few months, has examined in depth the regulations in force. The objective was to find a more satisfactory solution for users, without making it easier for free riders.

This work has now been completed, but the controversial penalty will remain in force. The ticket must therefore always be purchased and confirmed in the app before departure. An information campaign will soon be launched to remind travelers of this obligation. And, as up to now, users in good faith will always be able to request a refund of the surcharge from the transport company that pinned them. But the latter remains free to accept, or not, according to its own criteria which, moreover, are a well-kept secret, explains the “Tages-Anzeiger”.

From experience, however, we know that companies will be more tolerant with an elderly person who has been the victim of train cancellations and connection problems, than with a young repeat offender, notes the German-speaking newspaper. However, in general, the working group of the OFT and the SwissPass Alliance notes differences in treatment between customers of different companies. They are therefore invited to exchange ideas with each other, in order to standardize practices.

-

-

PREV Grand Prix: shame to a city
NEXT The 3rd link: between joy, skepticism and discouragement