Money – Despite what some brands claim, reconditioned products, even refurbished ones, are still second-hand models.
Economical and ecological, reconditioned products have it all! However, these are used versions which, even if they have sometimes never or very little been used, do not meet the same requirements as new models, as 60 million consumers recently pointed out.
In this case, it was a reader who informed the platform published by the National Consumer Institute that following the replacement of a faulty new connected watch under the legal guarantee of conformity, the brand had sent her a reconditioned version without giving her a choice…
Application strictly speaking
In the event of any defect in a product purchased from a professional, the law allows you to obtain a repair or, if this is not possible, a replacement free of charge, for 2 years following the purchase or 1 year for a second-hand product. Beyond that, it will be up to you to prove that the defect existed at the time of sale, which reduces your chances of winning your case.
However, the legislation clearly states that “the consumer has the right to have the good brought into conformity” (article L217-8 of the Consumer Code), which implies that it is “replaced by an article with the same characteristics(…) - 20minutes
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