Wafacash West Africa puts the Customer at the center of its interests through its commitment to guaranteeing a unique customer experience, by providing them with quality of service, proximity (nearby points of sale), security of suitable transactions, a secure technological platform and a dedicated call center.
In Senegal Wafacash West Africa is present in the 14 regions of the country through its own and franchised agencies totaling an active network of more than 900 points of sale.
At the sub-regional level, Wafacash West Africais present via its partners across the 07 countries of the UEMOA zone, reaching a capillarity of more than 1,100 active points of sale (Burkina Faso, Mali, Niger, Benin, Togo, Mali, Ivory Coast and Senegal).
At the same time, Wafacash is also positioning itself on alternative channels through its “Wafa Money” Wallet offer, which is intended to be a digital offer integrating simple and value-added services.
Over time, Wafacash West Africa has succeeded in gradually building its reputation as a regulatory-compliant, expert financial player, facilitating local financial services between issuers and beneficiaries on a day-to-day basis. As such, it allows millions of Customers to find a response to their needs with ease, with adapted solutions such as Cash Express or via partnerships with international transfer giants such as Western Union, Money Gram, RIA, Zeps, etc. etc.
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