Thanks to the kindness of Frédérique Monferran, communications and marketing manager at CPAM 32, we are able to clarify how appointments are made for the mobile itinerant bus (1).
CPAM 32 takes care of the contacts
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An email campaign is sent to policyholders aged 50 to 74 who are traveling with a mobile phone and who have not been screened for more than 2 years; in this email, the insured is informed of the different bus crossing points and the telephone number of the mammobile’s medical secretariat for making an appointment,
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Subsequently, the telephone platform GO TOWARDS PREVENTION (CPAM and MSA du Gers) contains the list of targeted policyholders by email in order to contact them by telephone. The aim is to fix directly (without going through the secretariat) the appointment via the software common to that of the medical secretariat (a sort of Doctolib); sIf the insured does not respond, we leave a voice message explaining all of this and we leave the telephone number of the secretariat.
Some figures
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Average breast cancer screening rate in Gers is 61.6%
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·Number of invitations sent by the MSA : 4204 emails
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·Name of calls made by the local forward cell: 1593 including 508 successful calls
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·Number of appointments set for November 4: 211
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·Answer rate on successful calls: 41.54%
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·95% of appointments honored on the first day of November 4 in Valencia, i.e. 37/39.
(1) See the article where the inauguration of the mobile is reported [https://lejournaldugers.fr/article/79862-le-mammobile-outil-de-prevention-du-cancer-du-sein-inaugure-a-eauze].
Health
