The final preparations aimed at finalizing the end of the technological partnership between UNI financial cooperation and Desjardins Group are underway with a view to an official separation in July.
UNI Financial Cooperation announced at its annual general meeting in March that it is ending its service agreement with Desjardins Group.
The measure will mean that UNI will no longer be linked to the AccèsD online banking system.
Since April, the financial institution has sent many letters to its members to explain the impact of these changes.
Gilles Lanteigne, chief operating officer and general manager of Acadie Vie, explains that support kits have been sent to facilitate the transition.
“People will soon be getting a new debit card and a new PIN that will need to be kept until the changes come into effect, which is around July 7. They can then activate their card by going to any store with a point-of-sale terminal, inserting it and dialing their new PIN to activate it,” explains Mr. Lanteigne.
The new debit card will have a new function to make purchases online.
New portal
Those who are used to banking online will also receive a letter with instructions explaining how to log in to My Profile, UNI’s new digital platform.
“There will be an access code to register and customers will have access to their transactions online, from July 10,” he said.
Holders of a Visa-Desjardins credit card issued by UNI will have already noticed that it is no longer possible to check their account status on AccèsD since June 11. Once the end of the partnership between the two financial institutions is formalized, these people will have to go through the Visa-Desjardins site to check their balance.
For now, UNI will remain a partner of the Desjardins credit card service.
“For members with a credit card who used virtual statements, they will receive another access code that will allow them to go to the Desjardins site,” says Gilles Lanteigne. The fact that we have two independent systems means that we will not be able to integrate the Visas-Desjardins balance into the new UNI site, which is the inconvenience.
Updating counters
UNI is also updating the software of some 80 ATMs located throughout the province.
“It’s impossible to have enough technicians to make all the changes at once, so this work started about a month and a half ago, we are proceeding gradually. The Desjardins counters remain until the time of the transition in order to offer full service to our customers,” says Gilles Lanteigne.
Mr. Lanteigne invites all UNI Financial Cooperation members to contact their caisse if they need help navigating the transition.
“I really encourage people to check their mail so that they fully understand the changes that are coming and feel free to contact us if they have any questions. Our teams are ready to support them, they can go directly to a checkout and our employees have all received training on the changes in order to manage them properly.”
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