Olivier and Bryan both ordered Tesla Model 3 brand new. However, a few months after their delivery, they already have failures. Cameras, emergency braking, GPS … Today, the two young drivers are unable to use features high tech of their vehicles. Explanations.
Olivier offered a Tesla, the brand new Model 3 precisely, last September. Unfortunately, his happiness was only short -lived: his precious vehicle was the victim of a bug from the beginning of November.
It all started with an update. “”I wanted to leave with my vehicle, but no more camera worked. At first, we say that he has a way to do without, but they are used for everything“Says Olivier via the orange button alert us.
There is no more assistance, nothing
“I can’t even go on vacation anymore“, he adds, disappointed.”As there are no more GPS, there is no longer any price calculation price, there is no more assistance, nothing. (…) I was a little surprised. A breakdown can happen, you never know. But there …“.
Bryan encountered exactly the same problem with his Tesla Model 3. She too was bought last September. “”It’s been more than two months that I have a problem with the cameras“He testifies. The features of the car were also deleted after having set up an update.”For a car that is four months old, it’s a bit sad“, He deplores.
The latter observes error messages on the screen. The car even seems to never go out completely: “I have a fan that works non-stop. It consumes battery, as if it were in standby. It is a financial loss“.
If this problem does not prevent the car from rolling, this remains a drawback. Currently, Olivier and Bryan are unable to use :
– Emergency braking
– all cameras
– Estimation of autonomy
– GPS
– White line sensors
– Automatic headlights
– video surveillance
-– …
“We end up with an ordinary vehicle, but at 40,000 euros“Sighs Bryan.
“You should wait”
The two men immediately contacted Tesla. The American company announces them to change the on -board computer … without giving details concerning the repair period. “”We don’t know anything about it, no idea. They minimize the impact of the breakdown“, estimates Olivier.
“We understand your frustration, but you should wait. A first indication concerning the delivery time for parts is provided for the middle of the first quarter“said Tesla in a message addressed to Olivier.”Unfortunately, I can just wait“Regrets this one.
A software problem
After being contacted by us, Tesla’s spokesperson refuses to comment: “Unfortunately, I must inform you that we are unable to comment on individual cases“. We have also joined several dealers of the brand; they claim to have had this problem.
They minimize the impact of the breakdown
However, according to our colleagues from Sciences & Vie, the problem linked to the on -board computer would be “fairly large“And would receive several factory outlets dating from the last months of 2024. The problem would affect Hardware 4 software, in other words the HW4,”Who performs the Autopilot driving assistance and Full Self-Driving autonomous driving (FSD)“.
This software failure “leads to the failure of several functions controlled by the computer such as active security devices, cameras, GPS, navigation and autonomy estimates“, they describe.
Remember the defective vehicles, a possibility?
Problems when manufacturing vehicles can arise, even if “It is not frequent“Explains Christophe Dubon of the Federation of the Automobile and Cycle industry (Febiac). In most cases, the manufacturer makes a vehicle recall.”It happens and it is generally even done in a preventive way“Adds the latter.
Currently, Tesla has not officially communicated as to the situation. Olivier and Bryan will have to take their pain in patience and wait a few more months before you can fully enjoy their new cars.
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