It is the worst operator for the second year in a row, less than a third of customers are satisfied!

Every year, the Zone ADSL&Fibre site lists customer reviews of mobile and internet operators in France. Two of them stand out with very poor returns.

When you use your smartphone or your internet at home, you certainly go through an operator. In France, many of them offer mobile telephone services with also options for an internet box. However, the majority of French people subscribe to six well-known operators in the country: Sosh, Orange, SFR, Free, Bouygues Telecom and Red By SFR.

However, not all of them are equal and offer many different offers to attract new customers. Thus, it is a real price war which takes place every year and these companies multiply promotions in order to hope to attract French people disappointed by their former operator.

Each year, the Zone ADSL&Fibre site lists customer reviews from internet and mobile operators as well as network and internet box offers to establish a ranking. This allows the site to designate the operators who make the most effort to please their customers, but also those who are the least liked in France. While SFR and its subsidiary Red collected the medals for the operators least appreciated by their customers in 2023, it is time to check if this ranking has changed.

As we can observe in this graph, Red by SFR is making a very good comeback. The operator moves from fifth to second place in the ranking. The main criticisms made in 2023 and early 2024 towards the operator concerned above all the quality of its network, which was insufficient for many subscriber customers. The “low cost” subsidiary of SFR therefore seems to have succeeded in partly regaining the confidence of its customers by going from a rating of 3/5 to 3.3/5.

Orange, on the other hand, fell, losing 0.2 points on its rating of the French's favorite operators. However, the Livebox Max offered by Orange remains the favorite box of the French in terms of network quality, and two out of three subscribers believe that it is excellent in this area.

The big loser therefore once again seems to be SFR which still remains in last place in the ranking of the French's favorite operators. Customers particularly judge that the SFR Starter and SFR Power boxes are bad in terms of TV experience and value for money.

The overall scores for this ranking, however, remain relatively low. The Zone ADSL&Fibre site recalls that 2024 was nevertheless a year with numerous price reductions on the offers proposed by operators with around -40% on mobile plans and -10% on internet boxes. This will therefore not be enough to change the opinion of the French on mobile and internet operators who still remain below the score of 4 points out of 5.