Behind the express delivery of our packages lies a much less rosy reality. An investigation by SRF Investigativ reveals behind the scenes of delivery giant DPD Switzerland: endless days, overloaded vehicles, numerous sanctions and constant pressure.
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DPD Switzerland, which has 700 drivers employed by subcontractors in addition to its 200 salaried drivers, imposes a frantic pace.
The delivery men make deliveries one after the other, up to 200 per day, without any real break. Meals are often eaten behind the wheel and bathroom breaks are kept to a minimum. Ten to fourteen hour days are commonplace.
Delivery drivers handle heavy packages every day, sometimes up to 35 kg, ranging from bags of dog food to complete car wheels.
The testimonies collected are unanimous: the pressure is such that it seriously impacts their physical and mental health. Result? Back pain, shoulder, knee and hip problems…
Some even had to give up their jobs due to these health problems. “It destroys you psychologically,” confides a former DPD subcontractor, who says he has been “physically broken for a long time”.
50 francs for a simple coffee stain
In addition to the intense pace, DPD has established a very strict control system. Delivery people are penalized for the slightest mistake: a damaged package, a dirty vehicle, a delay… even a simple coffee stain on their uniform can cost them 50 francs! The fines add up quickly.
The report also reveals that many drivers drive overloaded vans, otherwise they would not be able to deliver all the packages. To hide the overload, subcontractors reinforce vehicle springs or increase tire pressure, up to double the recommended value.
DPD Switzerland reacts to the accusations
Faced with these accusations, DPD Switzerland responds: “We attach great importance to fair and legally compliant working conditions.” The claim that vehicles are “almost always” overloaded is “unfounded”.
The company continues: “The health of our drivers is our top priority, which is why we regularly offer training and preventive measures to minimize stress.”
Before concluding: “We ensure that all our drivers and subcontractors receive at least the legal minimum wage.”
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