Modernized spaces for an exceptional customer experience
The new Air France agency in Casablanca has been completely redesigned to meet the expectations of today’s customers, who are looking for both efficiency and attention. The spaces are organized to streamline the experience while offering a welcoming and exclusive atmosphere:
- 200 m2 of face-to-face sales spaces: a refined area where customers benefit from a personalized welcome with a dedicated advisor, in a more intimate setting, as well as a counter sales area for rapid service and efficient.
- An Air France Shopping area: immerse yourself in the world of Air France through a selection of unique products and accessories such as travel kits, passport covers, key rings and luggage tags Exclusive models of the Airbus A350 and A220s, flagships of the company’s long- and medium-haul fleet, adorn the agency’s windows.
- A waiting lounge in Air France colors: a relaxing space, where customers can wait while soaking up the spirit of travel thanks to projections of the company’s institutional videos. An invitation to dream of the next destination even before boarding.
- A space dedicated to families and SkyPriority customers: a privileged service is offered to families as well as the most loyal customers thanks to spaces designed to offer comfort and serenity.
Harmony between design, digital and human relations at the heart of the concept
This new Air France agency concept aims to combine design, digital services and proximity with Air France teams for an exceptional customer experience.
Personalized advice: Air France advisors listen to customers, offering solutions adapted to each profile, whether for a business trip, with family or a personal getaway. Each request is handled with care and precision to guarantee a tailor-made experience.
A fast and digitalized service: thanks to an optimized organization and efficient digital tools, the management of requests is more fluid, reducing waiting times and facilitating access to information.
A new vision of customer service in agencies
With this renovation, Air France strengthens its presence in Casablanca and reaffirms its commitment to offering services that meet the expectations of its Moroccan and international customers. This agency reflects the company’s values: innovation, elegance and attention.
Air France invites residents of Casablanca and travelers to come and discover this new space in the heart of the city and to live an immersive experience before even taking flight.
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